Refund policy


Returns, Exchanges & Refund Policy

At Goldier, we want you to shop with complete confidence. If your jewelry does not meet your expectations or arrives with an issue, you may request a return, exchange, or refund through our official self-service return portal.

 

1. Return & Exchange Window

You may submit a return, exchange, or refund request within the following timeframes:

Standard Returns & Exchanges

  • Within 5 calendar days from the date your order was fulfilled.

Warranty, Defect & Quality Claims

  • Within 7 calendar days from the carrier-confirmed delivery date.

Delivered but Not Received Claims

  • Within 10 calendar days from the delivery date shown by the carrier.

Requests submitted after these timeframes may be declined.

 

2. Eligibility Requirements

To qualify for a return or exchange, the item must:

  • Be unused and unworn.

  • Be in the same condition in which it was received.

  • Be free of scratches, dents, or other signs of use.

  • Include original packaging whenever possible.

  • Be accompanied by proof of purchase or order number.

⚠️ Returns sent without prior approval will not be accepted.

 

3. How to Start a Return or Exchange

All requests must be submitted through our official return portal:

Goldier Returns Portal

Once your request is approved, we will send:

  • A prepaid return shipping label.

  • Detailed packing and shipping instructions.

Important

  • Do not send items to your payment provider or any third party.

  • Requests submitted only by email will not be processed.

  • All returns and exchanges must be completed through the portal.

 

4. Available Return Options

Depending on your request, you may choose one of the following options:

Refund to Original Payment Method

Receive your approved refund to the same payment method used at checkout.

Goldier Gift Card (+10% Bonus)

Receive 110% of your approved return value as a Goldier gift card.

Store Credit (+10% Bonus)

Receive 110% of your approved return value as store credit for future purchases.

Variant Exchange

Exchange for a different size, length, color, or other available variant.

Exchange for Another Item

Exchange your item for any other piece from our collection.

 

5. Return Shipping Fees

Return shipping fees are deducted from the approved return amount.

United States

  • Returns and exchanges fee: $7 USD

International Orders

  • Returns and exchanges fee: $30 USD

 

6. Exchanges

Exchanges are subject to inventory availability.

Common exchange reasons include:

  • Different size needed.

  • Preference for another jewelry piece.

  • Item was not as expected.

If the replacement item has a different price:

  • If higher, you will be asked to pay the difference.

  • If lower, the balance will be issued as store credit or refund, depending on the selected option.

 

7. Warranty, Defects & Quality Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged.

  • Defective.

  • Incorrect.

  • Missing a stone.

  • Showing a loose stone or setting concern.

You must report the issue within 5 calendar days of delivery.

We may request additional photos or videos to evaluate your claim. 

 

8. Reasons a Request May Be Rejected

Your request may be denied if:

  • Required information is missing.

  • Photos are blurry or insufficient.

  • False or misleading information is provided.

  • The item shows signs of wear, scratches, or impact damage.

  • The request is submitted outside the allowed timeframe.

  • The issue is not covered by this policy.

 

9. Review & Approval Time

All requests are reviewed manually.

Please allow 3–5 business days for approval.

 

10. Refund Processing

Once your returned item is received and inspected:

  1. We will evaluate the item condition.

  2. You will receive an email confirming approval or rejection.

  3. If approved, your refund, gift card, or store credit will be issued.

Processing Times

  • Original payment refunds: 3–10 business days.

  • Gift cards and store credit are typically issued more quickly.

 

11. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards.

  • Pre-owned or used items.

  • Final sale items.

  • Custom or personalized jewelry.

  • Items damaged by misuse or improper care.

  • Requests submitted outside the applicable timeframe.

 

12. Natural Variations

Because each jewelry piece may contain natural or handcrafted elements, slight variations in color, finish, and stone appearance are normal and are not considered defects.

 

13. International Orders

We are not responsible for tariffs, taxes, and customs charges in the destination country; these are beyond our control as they are the laws of your country.

 

14. Our Recommendation

For the best value, we recommend selecting:

  • Goldier Gift Card (+10%)

  • Store Credit (+10%)

These options provide more value than a standard refund.

 

15. Limitation of Liability

While we provide prepaid return labels and detailed instructions, we cannot guarantee receipt of returned items if the provided shipping label and instructions are not used. ⚠️